CREATIVE, EFFECTIVE, AND PASSIONATE LEADER OF THE ARTS Accomplished production, development, and enterprise general manager, overseeing guest services operations, entertainment logistics, and customer outreach programs, for both the multinational corporate and non-profit sector. Adept at creating a culture of collaboration, integrating the wonder and beauty of arts and entertainment with structured and well managed cost control, customer service, and company brand value.
EDUCATION
Babson College, Babson Park, MA Bachelor of Science, Business and Arts Management May 15, 2010
American College of Thessaloniki, Thessaloniki, Greece Classical Arts History and Management - Abroad Program February - June 2009
EXPERIENCE
Ogunquit Playhouse, Ogunquit, ME Volunteer Coordinator and Front of House Assistant Manager February 2018- present
Seabourn Cruise Line, World Cruising Tours Assistant Cruise Director and Interim Cruise Director March 2014- June 2017
Management of Entertainment Department: Conceptualized and developed entertainment program, ensuring maximum exposure of the team and greatest entertainment impact for guests
Guest Relations Management Lead: Improved customer satisfaction metrics; managed nightly hosted events, achieved high grades for loyal and return customers
Operations improvement and Coordination: Developed process improvement and workflow enhancements for cross-functional departments (Food and Beverage, Guest Services, Housekeeping)
Liaison and Engagement: Guided and orchestrated Guest Entertainers’ performances and engagements, created guest newsletter, marketing artifacts, promotional events to grow entertainment attendance by 15%
Chosen for Launch Team of Seabourn’s Newest Vessel – The Seabourn Encore. Inaugural Cruise January 2017
Performer and Creator of Jacqueline’s Cabaret – An Evening of American Songbook Classics: In addition to performing with The Band, created, wrote, and performed one-woman cabaret of American Songbook Classics
Discovery Times Square, New York, NY Assistant to the Director October 2012- March 2014
Logistics Management: Created exhibit load in/out template and managed multiple stand-up/take-downs for museum exhibits
Financial Management: Instituted formal payables and receivables tracking tool; monitored invoices and closed Days Sales Outstanding from average of 55 days to 40 days; standardized and improved internal billing process
Customer Relations Management and Satisfaction: Increased visitor attendance through website and phone management, streamlined exhibit flow and assisted patrons during events, formalized customer follow-up process, improving repeat business metrics
Press Education and Outreach: Coordinated online and print media outlets, coaching press and writers on promotional pieces, as well as writing articles on museum’s value, education and success
Mercer Kitchen and Café Cluny, New York, NY Maître D’ Sept. 2011- Dec. 2012
Effectively managed and increased floor seatings by designing options and providing adaptable configurations for fast response to brunch, lunch, and dinner capacity dynamics. Supervised nearly 400 covers each shift
Improved repeat business metrics via excellent rapport with diverse guests resulting in new and more frequent “regulars,” guided wait staff on table distribution
Managed door team of hostesses and reservationists, educated team on Open Table software; delegated tasks for optimized shifts and capacity planning
Cape Playhouse, Dennis, MA Adjunct to Executive Managing Director, Cape Playhouse ~ Cape Cod Center for Arts Summer 2011
Marketing: Increased program and sales via solicitations, publications; managed billing and ad follow up
Grant Writing: Wrote grant applications; ensured continued eligibility for Arts Foundation of Cape Cod grants
Office Management and Adjunct to the Executive Managing Director: Employed Fundraiser and WinTix software for subscriber renewals, ticket purchases, sponsor and donor tracking
Publicity Management: wrote and published press releases, PSA’s and advertisements; sold playbill advertisements, created partnerships with multiple Cape organizations, increasing Playhouse exposure and audience attendance
Missoula Children’s Theatre, Missoula, MT Tour Actor/ Director Summer 2010
Served as Directing Actor and Producer for King Arthur’s Quest, a full-scale touring musical
Toured over 10 different cities across U.S., producing full scale musical production with students ages 5 to 18
Engaged municipal sponsors for workshop creation, productions, rehearsals, and press coverage
Managed finances; reconciled all books and accounting for the tour
Ogunquit Playhouse, Ogunquit, ME Community Relations / Development Intern Summer 2009
Cultivated, managed, and promoted relations with members and donors to increase theatre donations
Organized and managed event functions, resulting in increased VIP and press activity
Built rapport and good will in community through management of donations/events with other charitable organizations
Sorenson Center for the Arts, Babson Park, MA Babson College Arts Marketing Specialist Fall 2008- Winter 2008
Increased performing arts attendance through market research conducted over three campuses through focus groups, surveys, and outreach
Initiated and created monthly newsletter of campus/ areas’ artistic events, to make artistic events more publicized and accessible
ASSOCIATIONS Young Patrons of Lincoln Center, Active Arts Supporter and Member, Fall 2012- Present Kappa Kappa Gamma, Spring Pledge Class 2007, New Member Chair 2008, Spring 2007- Present Babson Players, Active Actor, Public Relations Committee Member, Fall 2006- Spring 2010 Babson Dance Ensemble, Active Dancer and Choreographer, Fall 2006- Spring 2010
SKILLS Computer: Microsoft Office; Tessitura, WinTix, Open Table Software; Crowd Management Certified