CREATIVE, EFFECTIVE, AND PASSIONATE LEADER OF THE ARTS
Accomplished production, development, and enterprise general manager, overseeing guest services operations, entertainment logistics, and customer outreach programs, for both the multinational corporate and non-profit sector. Adept at creating a culture of collaboration, integrating the wonder and beauty of arts and entertainment with structured and well managed cost control, customer service, and company brand value.
Accomplished production, development, and enterprise general manager, overseeing guest services operations, entertainment logistics, and customer outreach programs, for both the multinational corporate and non-profit sector. Adept at creating a culture of collaboration, integrating the wonder and beauty of arts and entertainment with structured and well managed cost control, customer service, and company brand value.
EDUCATION
Babson College, Babson Park, MA
Bachelor of Science, Business and Arts Management
May 15, 2010
American College of Thessaloniki, Thessaloniki, Greece
Classical Arts History and Management - Abroad Program
February - June 2009
EXPERIENCE
Ogunquit Playhouse, Ogunquit, ME
Volunteer Coordinator and Front of House Assistant Manager February 2018- present
Seabourn Cruise Line, World Cruising Tours
Assistant Cruise Director and Interim Cruise Director March 2014- June 2017
Discovery Times Square, New York, NY
Assistant to the Director October 2012- March 2014
Mercer Kitchen and Café Cluny, New York, NY
Maître D’ Sept. 2011- Dec. 2012
Cape Playhouse, Dennis, MA
Adjunct to Executive Managing Director, Cape Playhouse ~ Cape Cod Center for Arts Summer 2011
Missoula Children’s Theatre, Missoula, MT
Tour Actor/ Director Summer 2010
Ogunquit Playhouse, Ogunquit, ME
Community Relations / Development Intern Summer 2009
Sorenson Center for the Arts, Babson Park, MA
Babson College Arts Marketing Specialist Fall 2008- Winter 2008
ASSOCIATIONS
Young Patrons of Lincoln Center, Active Arts Supporter and Member, Fall 2012- Present
Kappa Kappa Gamma, Spring Pledge Class 2007, New Member Chair 2008, Spring 2007- Present
Babson Players, Active Actor, Public Relations Committee Member, Fall 2006- Spring 2010
Babson Dance Ensemble, Active Dancer and Choreographer, Fall 2006- Spring 2010
SKILLS
Computer: Microsoft Office; Tessitura, WinTix, Open Table Software; Crowd Management Certified
Babson College, Babson Park, MA
Bachelor of Science, Business and Arts Management
May 15, 2010
American College of Thessaloniki, Thessaloniki, Greece
Classical Arts History and Management - Abroad Program
February - June 2009
EXPERIENCE
Ogunquit Playhouse, Ogunquit, ME
Volunteer Coordinator and Front of House Assistant Manager February 2018- present
Seabourn Cruise Line, World Cruising Tours
Assistant Cruise Director and Interim Cruise Director March 2014- June 2017
- Management of Entertainment Department: Conceptualized and developed entertainment program, ensuring maximum exposure of the team and greatest entertainment impact for guests
- Guest Relations Management Lead: Improved customer satisfaction metrics; managed nightly hosted events, achieved high grades for loyal and return customers
- Operations improvement and Coordination: Developed process improvement and workflow enhancements for cross-functional departments (Food and Beverage, Guest Services, Housekeeping)
- Liaison and Engagement: Guided and orchestrated Guest Entertainers’ performances and engagements, created guest newsletter, marketing artifacts, promotional events to grow entertainment attendance by 15%
- Chosen for Launch Team of Seabourn’s Newest Vessel – The Seabourn Encore. Inaugural Cruise January 2017
- Performer and Creator of Jacqueline’s Cabaret – An Evening of American Songbook Classics: In addition to performing with The Band, created, wrote, and performed one-woman cabaret of American Songbook Classics
Discovery Times Square, New York, NY
Assistant to the Director October 2012- March 2014
- Logistics Management: Created exhibit load in/out template and managed multiple stand-up/take-downs for museum exhibits
- Financial Management: Instituted formal payables and receivables tracking tool; monitored invoices and closed Days Sales Outstanding from average of 55 days to 40 days; standardized and improved internal billing process
- Customer Relations Management and Satisfaction: Increased visitor attendance through website and phone management, streamlined exhibit flow and assisted patrons during events, formalized customer follow-up process, improving repeat business metrics
- Support Operations: Managed internal office environment, improved capacity planning, reducing inventory costs
- Press Education and Outreach: Coordinated online and print media outlets, coaching press and writers on promotional pieces, as well as writing articles on museum’s value, education and success
Mercer Kitchen and Café Cluny, New York, NY
Maître D’ Sept. 2011- Dec. 2012
- Effectively managed and increased floor seatings by designing options and providing adaptable configurations for fast response to brunch, lunch, and dinner capacity dynamics. Supervised nearly 400 covers each shift
- Improved repeat business metrics via excellent rapport with diverse guests resulting in new and more frequent “regulars,” guided wait staff on table distribution
- Managed door team of hostesses and reservationists, educated team on Open Table software; delegated tasks for optimized shifts and capacity planning
Cape Playhouse, Dennis, MA
Adjunct to Executive Managing Director, Cape Playhouse ~ Cape Cod Center for Arts Summer 2011
- Marketing: Increased program and sales via solicitations, publications; managed billing and ad follow up
- Grant Writing: Wrote grant applications; ensured continued eligibility for Arts Foundation of Cape Cod grants
- Office Management and Adjunct to the Executive Managing Director: Employed Fundraiser and WinTix software for subscriber renewals, ticket purchases, sponsor and donor tracking
- Publicity Management: wrote and published press releases, PSA’s and advertisements; sold playbill advertisements, created partnerships with multiple Cape organizations, increasing Playhouse exposure and audience attendance
Missoula Children’s Theatre, Missoula, MT
Tour Actor/ Director Summer 2010
- Served as Directing Actor and Producer for King Arthur’s Quest, a full-scale touring musical
- Toured over 10 different cities across U.S., producing full scale musical production with students ages 5 to 18
- Engaged municipal sponsors for workshop creation, productions, rehearsals, and press coverage
- Managed finances; reconciled all books and accounting for the tour
Ogunquit Playhouse, Ogunquit, ME
Community Relations / Development Intern Summer 2009
- Cultivated, managed, and promoted relations with members and donors to increase theatre donations
- Organized and managed event functions, resulting in increased VIP and press activity
- Built rapport and good will in community through management of donations/events with other charitable organizations
Sorenson Center for the Arts, Babson Park, MA
Babson College Arts Marketing Specialist Fall 2008- Winter 2008
- Increased performing arts attendance through market research conducted over three campuses through focus groups, surveys, and outreach
- Initiated and created monthly newsletter of campus/ areas’ artistic events, to make artistic events more publicized and accessible
ASSOCIATIONS
Young Patrons of Lincoln Center, Active Arts Supporter and Member, Fall 2012- Present
Kappa Kappa Gamma, Spring Pledge Class 2007, New Member Chair 2008, Spring 2007- Present
Babson Players, Active Actor, Public Relations Committee Member, Fall 2006- Spring 2010
Babson Dance Ensemble, Active Dancer and Choreographer, Fall 2006- Spring 2010
SKILLS
Computer: Microsoft Office; Tessitura, WinTix, Open Table Software; Crowd Management Certified
